Q. How Much is Shipping?
A. For standard shipments within the continental US -
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For shipments outside the continental US -
Canadian and Overseas shipments may be charged duty or tax by Customs that is NOT included with your shipping charge. International packages that are refused are not returned to us and cannot be refunded. Be aware the US Post Office no longer guarantees delivery of overseas shipments and reimbursement for lost or damaged items can take months. You have the option of Priority Express International Mail or Priority International Mail services with the Post Office but Always Collectors Corner is not responsibility for delayed, lost or damaged shipments.
Military Mail - We support our military! We offer Standard Shipping to APO addresses which connects to Military mail at the APO address. To ship to an APO address select in the state box AA, AE or AP for the state and leave the country US. Be sure to use USPS Priority Mail for shipping method. Shipments cannot be tracked and are not date guaranteed once they enter the Military Mail system. We understand Military Mail and do everything in our power to get your shipment safely and quickly.
Q. When Will I Receive My Package?
A. We ship same day if the order is in by 1 pm Pacific Time. The exact delivery date can be found by tracking your package. In general,
For standard shipments within the continental US - Allow 3-6 days.
For expedited shipments within the continental US - Allow 1-3 days.
For standard shipments outside the US - Allow 5-15 days. (Customs clearance may delay your package)
For expedited shipments outside the US - Allow 4-8 days. (Customs clearance may delay your package)
Q. Can I ship to multiple addresses or change the shipping address once a package is mailed?
A. The online system is not currently capable of shipping to more than one address per order. If you need to ship to many addresses, please enter individual orders to each address or contact us for help.
Address changes cannot be made for packages shipped through the USPS from our office. You can contact your local Post Office to see if they can help you with this.
If the package was shipped by UPS changes can be made BEFORE a package is delivered by notifying us or UPS. Notify us immediately of the needed change and we will redirect your shipment. UPS charges a $20 fee for redirecting packages that will be charged to your credit card. Returned packages are liable for return shipping costs. The same fee applies if your package cannot be delivered to the address you gave us and must be redirected to another location.
Q. How Do I Track My Shipment?
A. For UPS packages, you will be sent a tracking number that you can track by clicking on the link or going to UPS website to see exactly where your package is at this moment.
For the US Postal Service you can track express or priority packages with delivery confirmation at the USPS website until it leaves the US or until it is delivered. We can file a manual trace request for packages with their insurance confirmation numbers that can take up to 90 days.
Returns - Damages - Missing Items
Q. How Do I Return An Item?
A. We are happy to help you with quick and easy returns. Please identify your reason for return below.
Requirements for a Refund
1. Items must be in new, original condition in an unopened box
2. Items must be returned with all original packaging, accessories and paperwork
3. Items must be returned by an insured and trackable shipping method
4. There must be a clear RMA on the outside of the returned box. Contact us immediately for a RMA.
5. There is a strict 30 day limit on liability (from date of shipment)
IF YOUR ORDER ARRIVES DAMAGED - we pack extremely well, but once in while there could be damage.
All orders are insured by the shipping service - either UPS or USPS. Please notify us within 3 days of receiving your order that something was damaged by sending us a photo of the damaged item. Keep the outer box, inner packaging and all shipping materials in case an inspection is needed. We will file a claim with the appropriate shipper, usually without requiring a return.
*For orders shipped via USPS please notify us immediately by sending photos of the damage. Rarely the Post Office requires a damage inspection at your local post office. We will let you know when this happens. Please take the entire package with packing materials, not just the damaged item. If a damage inspection report is done, please email us a copy. We will send you a replacement as soon as possible and usually don't require a return. If no replacement is available, we will issue a refund.
*For orders shipped via UPS please call 1.800.PICK.UPS and give them the tracking number to report a damaged shipment. We will file the claim on your behalf and can immediately issue a replacement. If your item is valued at $100 or more, UPS will pick up the entire package and inspect. Please repackage with all packing materials in the original box keeping any part not damaged. If a replacement is not available, we will issue a refund.
IF YOUR ORDER IS INCORRECT - we try very hard to pack all orders perfectly, but we are human and occasionally make a mistake.
If your item is incorrect please let us know immediately by phone or email so we can make it right for you. We may have you return if for a refund or ship you a replacement without a return. All returns must have a RMA on the outside of the box to be accepted.
IF YOU ARE DISSATISFIED - we understand sometimes you just want to return something you ordered. We always hand-inspect every item as it is packed to insure you receive only top quality Coca-Cola products and give you as much information online.
Please let us know immediately by phone or email. We will issue a RMA which must be on the outside of the box. Please return your product via a trackable and insured shipping method. If a shipment is damaged in return and there is no insurance, there is nothing further we can do. When your item is received and inspected we will replace or issue a refund. There is a 30 day limit on returns from date of shipment.
Note: Shipping is non-refundable and return shipping is at your expense. A 20% restocking fee may be charged for all products returned in new, unopened condition. A 50% restocking fee is charged on all products not returned in original condition or missing documentation, but still sell-able.
Returning Drop Shipped Custom Furniture and Coolers
Q. How Do I Return A Drop Shipped Custom Furniture and Coolers?
A. All furniture is manufactured to order and the manufacturer does not accept returns once shipped. All coolers ship to the US from Canada so are subject to duty fees making all Koolatron products not returnable. Of course if something is received damaged, we can work with the manufacturer to get your product replaced or returned.