Frequently Asked Questions
Our goal is to provide you with the best customer service possible. To better assist you find answers to common questions and concerns easily, we've put everything you need to know in one convenient place. Click on the tabs to see the answers under each section. Still have a question? Give us a call at 877-631-COKE (631-2653) US Tollfree or 805-688-0477 (international phone or fax) 8-2 Pacific Time Monday - Tuesday - Wednesday - Friday Thursdays by appointment only. Office is closed Weekends, and Holidays. Our websites are available 24/7.
Always Collectors Corner gladly accepts Visa, Mastercard, Discover or American Express credit cards and PayPal online as you check out. If you use PayPal, be sure to click "Return to Merchant" at the end of the process to complete your order with us. Select your payment method from the list of options.
We also accept US Funds Money Orders - the orders must be placed by email or phone call. We DO NOT accept personal or business checks, purchase orders or ship COD. We will reserve your items for 10 days awaiting payment if you will please reply by email confirming you are sending the money order. Please make your money order out for the total with shipping and applicable tax and mail to: Always Collectors Corner 430 Alisal Rd #1464 Solvang, CA 93463
Coupons - Gift Certificates
Payment by eGift Certificate must be entered during checkout to apply. Add the eGift Certificate number in the Coupon field and it will automatically be deducted from your invoice before it is charged to your credit card. All coupon codes must be entered during checkout to apply. Unfortunately, we are unable to add them after the order is submitted for processing. Multiple coupon codes or discounts cannot be combined.
Duty - International Shipping
Your country may charge an additional fee at the time of delivery for customs, duty, tax and brokerage that is not included in your order. It is the customer's sole responsibility to know the regulations about importing Coca-Cola collectibles into your country and notify us of any special rules BEFORE shipment is made. Note some countries in Europe require CE/EU certification on every product and not every Coca-Cola product is certified for European import. All Coca-Cola products we sell are certified for US and Canadian use and fully comply with all rules and regulations by the US Consumer Product Safety Commission.
Shipping to multiple addresses
The online system is not currently capable of shipping to more than one address per order. If you need to ship to many addresses, please enter individual orders to each address or contact us for help.
Orders received by noon Pacific Time on weekdays usually ship the same day. You will be notified when your order ships with the tracking number from UPS. We ship Monday to Friday only. Orders received late Friday through the weekend ship the following Monday. Please allow 7-14 days for drop shipped items. Please allow enough time to receive your order by checking the UPS transit times map below.
UPS Ground Transit Times from Solvang, California
Transit times do not include Saturday, Sunday or Holidays
For more information contact UPS at 800-PICK-UPS
Call 877-631-2653 for estimated International Transit Times
- Continental United States and Puerto Rico - UPS Ground, 3-Day, 2nd Day Air, Next Day Air, USPS Priority or Express Mail (on some items).
- Alaska, Hawaii, Guam - UPS Ground (where available), 3-Day, 2nd Day Air, Next Day Air, USPS Priority or Express Mail.
- APO - USPS Priority goes into the Military Mail system
- Canada - UPS Standard - Expedited (additional brokerage fees may apply), USPS Priority or Express Mail
- Overseas - UPS Worldwide Express or Expedited or USPS Express (additional fees may apply)
Packages shipped UPS are fully insured with tracking. The day your order ships you will receive an email with your tracking number and confirmed delivery date. If you do not receive this email, check to see if it has been caught in a spam filter or you have given us an incorrect email address. Packages are sent without signature required unless requested by you, but UPS may require a signature in some areas. You can contact UPS at 1-800-PICK-UPS to make arrangements for delivery.
Packages shipped USPS Express are insured for $100 with tracking on the web. Priority Mail is not insured and, if lost or damaged, there is no replacement possible. Tracking is only available within the US and is updated when the package is delivered. USPS delivery is not recommended for breakable items or large items. We reserve the right to change your shipping method to be sure your package arrives safely and on time. NO additional shipping fee will ever be charged for this service.
Canadian and Overseas shipments may be charged duty or tax by Customs that is not included with your shipping charge. International packages that are refused are not returned to us and cannot be refunded. Be aware the US Post Office no longer guarantees delivery of overseas shipments and reimbursement for lost or damaged items can take over a year. You have the option of Express Mail or Priority Mail services with the Post Office but Always Collectors Corner is not responsibility for delayed, lost or damaged shipments.
We love to support our military! We offer USPS Priority Mail shipping to APO addresses which connects to Military mail at the APO address. To ship to an APO address select in the state box AA, AE or AP for the state and leave the country US. Be sure to use USPS Priority Mail for shipping method. Shipments cannot be tracked and are not date guaranteed once they enter the Military Mail system.
We offer FREE SHIPPING for orders over $100 in products (excludes tax and shipping). Sign up for the monthly email and get your coupon code for free shipping each month. Most items that are drop shipped from the manufacturer come with FREE SHIPPING. For orders with totals under $100, you pay ONLY for the exact shipping costs - choose between USPS or UPS delivery!
Delivery address change
Address changes can be made BEFORE a package is delivered by notifying us or UPS. Notify us immediately of the needed change and we will redirect your shipment. UPS charges a $15 fee for redirecting packages that will be charged to your credit card. Returned packages are liable for return shipping costs. The same fee applies if your package cannot be delivered to the address you gave us and must be redirected to another location.
Returns - Exchanges
All sales are final when shipped. If you have a question, don't hesitate to phone or email before you purchase. To assure you top quality merchandise our policy is NO returns, refunds or exchanges. You have the opportunity review and confirm your order before it is processed. Refused shipments are liable for return shipping costs. There may be a 25% fee for any canceled order that has been processed, but not yet shipped. Once your order ships, there are no cancellations, refunds, or exchanges.
There is a 30 day limit on all liability for damaged, missing items or mistakes. Please report all claims within 5 business days of receipt of the package. The faster we know there is a problem, the greater the likelihood we can resolve the issue for you. All returns of incorrect or damaged merchandise must have a RMA clearly written on the outside of the box and be shipped with insurance for the full value. Please phone for a RMA BEFORE returning a package. All refunds are made in store credit only. Shipping charges are non-refundable.
Certain items are drop shipped direct from the manufacturer and come with free shipping. Please allow enough time to receive your product, usually 2-4 weeks unless noted on the product description. There are no refunds, exchanges, or cancellations allowed since a special order has been placed with the manufacturer that we can't cancel or change.
Damages - Loss
All orders are insured with the shipping company (US Postal Service or UPS). It is the sole responsibility of the carrier to deliver your package correctly, on time, and without damage. We pack very well to prevent breakage. Rarely a package will arrive damaged. We will help you file a claim with the appropriate company. There is a 30 day limit on all liability for broken, missing or mistakes.
Please notify us immediately. For UPS - we will file a claim for you. Please hold the entire package including all the packing materials and outer box for inspection for 5 days after we file a claim. If the package is damaged by the US Postal Service, you must first file a report with your local post office and have the package inspected there. We will help you file a claim here. When claim is accepted, you will received replacements for any damaged item or reimbursement if we no longer have the item in stock.
For UPS packages, you will be sent a tracking number that you can track by clicking on the link or going to UPS website to see exactly where your package is at this moment.
For the US Postal Service you can track express or priority packages with delivery confirmation at the USPS website until it leaves the US until it is delivered. We can file a manual trace request for packages with their insurance confirmation numbers that can take up to 90 days.
Join the Monthly Coca Cola Email List
Coca Cola collectors will want to join the monthly email list to receive advanced notice of monthly specials, get coupons for a free gift, and find out the latest news on The Coca-Cola Company and popular collectibles. To join, just add your name and email to the monthly email list by clicking here.
California Prop 65
California Proposition 65 requires special product labeling for products containing certain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm if the product will expose the consumer to such chemicals. Lead levels in these products comply with FDA standards. Products for which warnings are required may be sold legally because they fully comply with the US FDA Standards for Lead. They require a warning because they exceed the stricter lead exposure standards of Prop 65 in California. Prop 65 Warning for ceramic tableware marked with a yellow triangle on the packaging: "WARNING: Use of this tableware will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm."
The content of this internet site is owned by Always Collectors Corner and is protected by copyright laws in the United States and internationally. You may download content for personal non-commercial use only. Always Collectors Corner is not liable for any damages or injury resulting from your access to or inability to access this website or from your reliance on any information provided.
We make every effort to provide accurate information and representative photographs, but make no representations, warranties, or assurance as to the accuracy, completeness, or currency of the information provided. The measurements, details, product description are as accurate as possible to make your decision easy. The photographs we use on our website are either copyrighted photos from the manufacturer or taken in our offices. All photos are copyrighted and may not be reproduced or used without written permission. Small variations in color may occur due to differences in dye lots and the inherent inaccuracy of photographs.
Please phone our offices should you have any question about any product PRIOR to purchase - we want satisfied customers!