Our goal is to provide you with the best customer service possible. To better assist you find answers to common questions and concerns easily, we've put everything you need to know in one convenient place. Click on the tabs to see the answers under each section. Still have a question? Give us a call at 805-688-0477 8-2 Pacific Time Monday - Friday. Our websites are available 24/7.
Q. When are your offices open?
A. Our offices are open 8-2 Pacific Time Monday - Friday. Phone lines are closed Weekends, and the following Federal Holidays 2018.
|New Year's Day||December 31 - January 1|
|President's Day||February 19|
|Easter - Good Friday||April 30|
|Memorial Day||May 28|
|Independence Day||July 4|
|Labor Day||September 3|
|Columbus Day||October 8|
|Veterans Day||November 12|
Ordering and Payments
Q. What Payment Methods Do You Accept?
A. We gladly accepts Visa, Mastercard, Discover or American Express credit cards and PayPal online as you check out. If you use PayPal, be sure to click "Return to Merchant" at the end of the process to complete your order with us. Select your payment method from the list of options.
We also accept US Funds Money Orders - the orders must be placed by email or phone call. We DO NOT accept personal or business checks, purchase orders or ship COD. We will reserve your items for 10 days awaiting payment if you will please reply by email confirming you are sending the money order. Please make your money order out for the total with shipping and applicable tax and mail to: Always Collectors Corner 430 Alisal Rd #1464 Solvang, CA 93464
Payment by eGift Certificate must be entered during checkout to apply. Add the eGift Certificate number in the Coupon field and it will automatically be deducted from your invoice before it is charged to your credit card. All coupon codes must be entered during checkout to apply. Unfortunately, we are unable to add them after the order is submitted for processing. Multiple coupon codes or discounts cannot be combined.
Q. Do You Charge Sales Tax?
A. All orders shipped to or within California are charged 8% sales tax. Other states and municipal governments may require you to declare mail order purchases and pay sales tax directly.
Q. I am outside the US. How do I place an order?
A. We love to help our International Customers get the information they need. Remember - we ship worldwide daily! When you add a product to the shopping cart you can calculate your shipping cost from many options.
Please double check your address is correct and the item you've ordered can be imported into your country. Should your post office be unable to deliver your package, it will be returned and subject to postal and duty fees (if any) to return to the US. All postal charges are non-refundable.
Q. Can I ship to a freight forwarder in the US?
A. Many freight forwarders will assist in shipping products cross-border with customs acceptance and delivery. They know what can be imported into your country and how to navigate the maze of custom regulations we cannot know. You will need to investigate different companies and arrange for pickup from our warehouse. Fees vary with different companies so be sure to check several. We are able to ship to most freight forwarders with US addresses.
Be aware that our liability extends only to acceptance by your freight forwarder. Be sure to have them check for damages at that point. Once your package is accepted, it becomes your freight forwarder's responsibility to deliver your package safely and on time. Some suggestions are Borderlinx, UPS, DHL or FedEx Cross-Border. Be aware it is your responsibility to set up an account with the freight forwarder of your choice, order the pickup or give us the correct shipping address, and to pay all fees associated with their services.
Q. How Do I view your website in my language?
A. We've provided a handy translation tool at the bottom of every page to translate the entire website into over 50 languages.For a quick understanding of what 2CollectCola offers check out these translated pages:
Q. How do I convert to my currency?
A. All prices on this website are in US dollars. Use this handy currency converter to convert the prices in dollars on to any other currency real time. http://www.oanda.com/currency/converter/
Q. Do You Include Duty/International Taxes?
A. Your country may charge an additional fee at the time of delivery for customs, duty, tax and brokerage that is not included in your order. It is the customer's sole responsibility to know the regulations about importing Coca-Cola collectibles into your country and notify us of any special rules BEFORE shipment is made. Note some countries in Europe require CE/EU certification on every product and not every Coca-Cola product is certified for European import. All Coca-Cola products we sell are certified for US and Canadian use and fully comply with all rules and regulations by the US Consumer Product Safety Commission.
Q. What Else Do I Need To Know About Ordering From 2CollectCola.com?
A. The content of this internet site is owned by Always Collectors Corner and is protected by copyright laws in the United States and internationally. You may download content for personal non-commercial use only. Always Collectors Corner is not liable for any damages or injury resulting from your access to or inability to access this website or from your reliance on any information provided.
We make every effort to provide accurate information and representative photographs, but make no representations, warranties, or assurance as to the accuracy, completeness, or currency of the information provided. The measurements, details, product description are as accurate as possible to make your decision easy. The photographs we use on our website are either copyrighted photos from the manufacturer or taken in our offices. All photos are copyrighted and may not be reproduced or used without written permission. Small variations in color may occur due to differences in dye lots and the inherent inaccuracy of photographs.
Please phone our offices 805-688-0477 should you have any question about any product PRIOR to purchase - we want satisfied customers!
Q. What is California Prop 65?
A. California Proposition 65 requires special product labeling for products containing certain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm if the product will expose the consumer to such chemicals. Lead levels in these products comply with FDA standards. Products for which warnings are required may be sold legally because they fully comply with the US FDA Standards for Lead. They require a warning because they exceed the stricter lead exposure standards of Prop 65 in California. Prop 65 Warning for ceramic tableware marked with a yellow triangle on the packaging: "WARNING: Use of this tableware will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm." All licensed Coca-Cola products meet or exceed national standards.